A Hermès CC1.810 arrived at Ross Watch Repairs for a battery replacement. During the initial condition check, our technician noticed another problem: one of the watch hands was loose and could spin out of position.
That changed the work the watch needed. A fresh battery would not secure a loose hand, so we explained the finding before proceeding. The customer chose a Mini Service that included reattaching the hand, re-oiling the movement, fitting a premium battery, resealing, pressure testing and full polishing.
The complete job was finished within two hours. This real repair shows why our Hermès watch repair service starts with checking the watch, not simply assuming the requested battery change is all it needs.
The Loose Hand: A Fault a Battery Change Would Not Fix
The customer had brought the watch in for a battery replacement, but our inspection identified a separate hand-fitting problem. The short workshop recording below shows the loose hand moving out of position before the repair.
Identifying this at the start meant the customer could approve a repair that addressed both issues, rather than receive a new battery while the hand remained unsecured.
View the loose-hand demonstration from our workshop video
Why We Check a Watch Before Booking It In
A condition check is an important part of accepting a watch for repair. In this case, it allowed the technician to spot the loose hand before the battery work began and explain it to the customer.
Checking and recording the watch’s condition creates a clear starting point for both the owner and the workshop. Existing marks or faults can be discussed, the proposed work can be agreed, and there is less room for misunderstanding about what was present when the watch arrived.
For the customer, that means informed choices rather than unexpected additional work. For us, it means a clear record of the watch we have accepted and the repair authorised. It is also a practical way to demonstrate the care going into the job.
What This Hermès Mini Service Included
After we explained the loose hand, the customer approved the following work as part of this watch Mini Service:
- Reattaching the loose watch hand.
- Re-oiling the existing quartz movement.
- Fitting a premium replacement battery.
- Resealing the watch.
- Pressure testing.
- Full polishing.
This was more than a battery-only job, but it was not a complete movement replacement or a full strip-down overhaul. The work described here is the Mini Service carried out on this particular watch.
Reattaching the Hand, Rather Than Overlooking the Fault
The loose hand was reattached as part of the approved work. The repair addressed the problem demonstrated in the workshop clip, instead of treating it as a battery issue.
Our guide to loose watch hands, markers and batons covers related faults. The important point in this case is that the hand problem was identified before the customer authorised the Mini Service.
Premium Battery, Re-oiling, Resealing and Pressure Testing
The Mini Service also included re-oiling the movement and fitting a premium battery. These were separate parts of the job: the battery supplied power, while the hand needed its own repair.
Once the work was completed, the watch was resealed and pressure tested. These checks matter when a case has been opened, but a battery change or polished appearance should not be treated as proof that a watch is suitable for swimming.
Hermès’ own watch care and maintenance guidance explains that water resistance depends on the case, crystal, crown and seals. It also highlights the sensitivity of leather straps to water and humidity. Water-use advice should follow the individual watch’s condition and test result.
Read more about our battery replacement and resealing service and watch pressure testing.
Full Polishing and the Finished Watch
The customer also received full polishing as part of the agreed Mini Service. Alongside the hand repair and battery work, this refreshed the appearance of the watch case.
Our watch cleaning and polishing service covers cosmetic work where appropriate for the watch’s materials, finish and condition.
Completed Within Two Hours
The hand repair, re-oiling, premium battery, resealing, pressure testing and polishing were all completed within two hours. The customer received a repair that addressed the loose hand as well as the original battery request.
That was the turnaround for this specific job, not a promise that every Hermès repair takes two hours. Watches needing replacement parts or a full service and overhaul require a different assessment and timescale.
Hermès Watch Battery Replacement and Repairs in London
We offer Hermès quartz battery replacement, servicing, hand and dial repairs, crown and stem repairs, and suitable polishing work, subject to inspection and parts availability. A Mini Service is an option when appropriate to the fault; it is not automatically required for every battery replacement.
Visit our Canary Wharf branch or our London Bridge workshop at The Shard for a free assessment. No appointment is needed for an initial assessment.
Ross Watch Repairs – Canary Wharf
Unit 4B, Cabot Place Shopping Centre
Canary Wharf
London E14 4QT
Ross Watch Repairs – The Shard
306 The Shard Retail Arcade
London Bridge Street
London SE1 9BZ
Customers elsewhere in the UK can use our postal watch repair service. Send postal repairs to Canary Wharf, not The Shard, using Royal Mail Special Delivery with cover appropriate to the watch’s value. Include your name, phone number, email, return address and details of the fault.
Frequently Asked Questions
Can a new battery fix a loose watch hand?
A new battery will not secure a loose hand. On this Hermès CC1.810, the technician identified the hand fault during the initial check, and the customer approved hand reattachment as part of the Mini Service.
What did this Hermès Mini Service include?
Reattaching the loose hand, re-oiling the movement, a premium battery, resealing, pressure testing and full polishing. This describes the agreed work on this watch, rather than a full strip-down movement overhaul.
How long did the repair take?
The complete job was finished within two hours. Turnaround for another watch depends on its condition, the work required and whether parts need to be ordered.
Does every Hermès battery replacement need a Mini Service?
No. We assess the watch first. This customer chose the Mini Service after the loose hand was identified; the appropriate options for another watch may be different.
Why check the watch before booking it in?
It allows existing faults and visible condition to be discussed before work starts. That gives the customer clear repair options and creates a shared record for the owner and workshop.
Can I bring in a Hermès watch without an appointment?
Yes. Visit The Shard or Canary Wharf for a free initial assessment, or use our UK postal repair service. We will confirm the recommended work and estimate before you decide whether to proceed.
Get a Free Hermès Repair Estimate
If your Hermès needs a battery replacement, has a loose hand or needs attention to its appearance, contact Ross Watch Repairs for a free assessment. Tell us what you have noticed and we will explain the options.
Ross Watch Repairs is an independent watch repair company and is not affiliated with, authorised by or endorsed by Hermès.
