Keep it running.
Battery replacement, resealing, Mini Service and quartz or mechanical servicing for watches that stop or lose time.
About Ross Watch Repairs
Watch repairs.
Care that’s personal.
Since 2015, we’ve helped keep everyday favourites and treasured watches in use. Founded by Alec Ross, our independent business welcomes you at London Bridge, Canary Wharf and by post from across the UK.
Two London branches · No appointment needed · UK postal repairs
Since 2015Independent watch repair care
Two branchesLondon Bridge & Canary Wharf
Free assessmentWork and price agreed first
UK-widePostal repairs through Canary Wharf
Our story
A postal beginning.
Two London homes.
2015Where it began
Alec Ross started Ross Watch Repairs in 2015, offering postal watch repairs from a small setup at home. After working in watch repair, he began building a business of his own, with customers sending their watches in for attention.
That small beginning grew into two London branches: The Shard Retail Arcade at London Bridge and Cabot Place in Canary Wharf. Postal repairs remain part of what we do, allowing customers elsewhere in the UK to use the same service.
Today, our team looks after quartz, automatic and manual-wind watches, from everyday models to luxury and vintage pieces. Some need a battery or a better-fitting bracelet. Others need replacement parts, movement work or a more detailed assessment.
Whatever brings you to us, we start by listening to the problem, examining the watch and explaining the options.
The Ross approach
A familiar watch.
A clear way forward.
A watch may be part of your daily routine, a gift or something you hope to pass on. Tell us what matters to you, including any preferences about original parts, appearance or polishing.
- 01 / UNDERSTAND
Start with a closer look.
We ask what has changed and assess the watch’s condition. A stopped watch, a loose hand and a damaged crown can need very different work. The recommendation starts with your watch.
- 02 / EXPLAIN
Agree the work first.
We explain the proposed repair, estimate and expected timing before you decide. If suitable parts or specialist work are needed, we make that clear. Payment is taken on completion.
- 03 / CHECK
Finish with care.
We check the completed work and explain relevant aftercare and guarantee terms. Where testing or cosmetic work is involved, we discuss what the result means for your watch.
The details behind a repair
More than what
you see on the dial.
When this Grand Seiko came in for a Mini Service, we found its caseback gasket was missing. Alongside fitting a premium battery, we replaced the missing seal, resealed the case and carried out a pressure test, which it passed.
The stainless-steel case and bracelet also received a polish. This particular job was completed in around two hours; other watches may need more time or ordered parts.
- Premium battery and replacement caseback gasket
- Resealing and a passing pressure-test result
- Polishing of the stainless-steel case and bracelet
Everyday watches to treasured pieces
Care for the watch
you choose to wear.
Both branches assess and book our full range of repair services. The suitable approach depends on the model, condition and available parts, with specialist workshop work arranged where needed.
Put the details right.
Assessment of damaged glass, crowns, stems, hands, dials and bezels, alongside bracelet, clasp and fitting problems.
Look after the finish.
Ultrasonic cleaning of suitable components, assessed polishing and refinishing, and pressure testing where appropriate.
We are an independent repair business. Brand names describe watches we work on and do not imply manufacturer authorisation.
Two London branches
Come in.
Talk it through.
Visit London Bridge for early opening Monday to Thursday, or Canary Wharf seven days a week. No appointment is needed for an assessment. Bring the watch and tell us what you would like checked.
The Shard
London Bridge
306 The Shard Retail Arcade,London Bridge Street, London SE1 9BZ
- Monday–Thursday
- 7am–7pm
- Friday
- 9am–6pm
- Saturday
- 10:30am–4:30pm
- Sunday
- Closed
Cabot Place
Canary Wharf
Unit 4B, Cabot Place Shopping Centre,Canary Wharf, London E14 4QT
- Monday–Thursday
- 10am–8pm
- Friday–Saturday
- 10am–7pm
- Sunday
- 12pm–6pm
Before your visit
A few useful
things to know.
Not sure where to start? Send us the brand, model and a description of the problem, or come into either branch.
Ask our team ↗Do I need to book an appointment?
No appointment is needed for an assessment at either branch. For an unusual model, a particular part or a tight collection deadline, contact us before travelling so we can advise.
Can you repair my watch while I wait?
Many battery replacements and straightforward adjustments can be completed the same day, often within an hour. Timing depends on the watch, testing and workload. Full servicing, specialist repairs and ordered parts take longer; we confirm the expected timing after assessment.
Will I know the price before work begins?
Yes. We provide a free assessment and explain the estimate and proposed work before you decide to proceed. Payment is taken on completion.
What guarantee do you provide?
Standard battery and reseal work has a 12-month guarantee, Premium has 24 months and Mini Service has 36 months. We confirm the scope and terms for the agreed work; guarantees for other repairs are explained with the estimate.
Can I use your service if I do not live in London?
Yes. Our UK postal repair service is handled through Canary Wharf. Contact us first, then follow our postal repair instructions for packing, delivery and the details to include.
Let us take a closer look.
Free assessment. Clear advice. Payment on completion.