What We Do

Click on service below to find out more

Standard Battery, Reseal and Pressure Test

With our standard battery reseal option, we use top quality Swiss Renata batteries. Renata batteries are used by all luxury watch brands such as Patek Phillipe, TAG Heuer, Omega etc. So, you can be assured that your watch will be fitted with top quality batteries which are available in the watch industry.  

The Silver Oxide batteries are Mercury free and last 3 years on average. With the standard battery reseal option all watches come with a 12-month guarantee for the battery 

When replacing a battery in any watch we always reseal it and pressure test if it is necessary. As when a watch is opened, the seal which protects the internal mechanism from dust, dirt and moisture is broken. If the seal is not reinstated or replaced, the watch will no longer be water resistant. Allowing all the contaminants you encounter daily, such as perspiration may enter the watch causing damage to the quartz watch movement. This can result in a very expensive service or even an expensive replacement movement.  

Prevention is better than cure. So, when we preform standard battery reseals, we always maintain our high standards. Each watch goes through the same procedure when carrying out a standard battery reseal. Which is: 

  • Cleaning of the case back before opening the watch to remove any dirt trapped between the grooves. Which if left and opened can end up inside of the watch which can cause a blockage or damage the mechanism. 
  • Once the watch is opened, we then remove the gasket and thoroughly clean when the gasket sits and around all edges of the watch casing and the internal watch mechanism. This is to ensure that no dirt or dust will damage the internal mechanism. 
  • The gasket is thoroughly inspected for any imperfections. If there are any imperfections with the gasket the watch won’t be sealed correctly. So, we will replace it if necessary. If the gasket is still in pristine condition, we coat it in special watch makers silicone grease and fit it back into its position. The silicone grease creates a protective barrier which prevents any containments from entering the watch.
  • The old battery is carefully removed and inspected. As watch batteries can leak acid into watches. Which can cause serious damage to quartz movement. Acid left behind from the old battery is cleaned and any acid which has crystalized is removed.  if this gets into the movement it can clog the watch resulting in the watch needing a service. 
  • A new battery is fitted, and the movement gets inspected and cleaned before securing the case-back on again.  
  • The watch is then pressure tested. This is to ensure the watch is resealed correctly and is back to manufacturers standard
  • The watch is then set to the correct time and date and all its features (stopwatch, alarms etc) are tested to ensure the watch is functioning properly. 
  • One more quality control test is done before it gets an RWR approval and deemed fit to be returned to the customer.  

 

Standard battery reseal pressure tests can be done within one hour at our branch. No appointment is needed. We have all the correct tools and equipment to carry out the watch repair to the highest of standards. Click here to find out our opening times.  

If you are not local to our branch you can opt in for our postal service. Where the estimated turn around is only 2-3 days. This is a lot faster than jewelers and manufacturers who can quote up to around 4 weeks for a battery replacementClick here to find out more.  

For our customers that live within London and surrounding counties and are unable to travel or leave their abode to go to the post office. We now offer a collection service. We will collect the watch from your home, repair it and delivery it back to you. Click here to find out more. 

Premium Battery, Reseal and Pressure Test

RWR is the first and only company in the UK to offer Swiss Made Renata Premium watch batteries.  Standard Swiss Renata batteries last 3 years on average. But the Premium Renata batteries last up to 60% longer and are 100% leak proof.  Click here to find out more.  

The premium battery reseal option comes with a 24-month guarantee, and an ultrasonic clean of the watch case and bracelet. This removes dirt trapped between the bracelet links and around the watch casing, kills 99.9% of bacteria (COVID-19), and brings back a shine to the watch. 

When replacing a battery in any watch we always reseal it and pressure test if it is necessary. As when a watch is opened, the seal which protects the internal mechanism from dust, dirt and moisture is broken. If the seal is not reinstated or replaced, the watch will no longer be water resistant. Allowing all the contaminants you encounter daily, such as perspiration may enter the watch causing damage to the quartz watch movement. This can result in a very expensive service or even an expensive replacement movement.  

Prevention is better than cure. So, when we preform premium battery reseals, we always maintain our high standards. Each watch goes through the same procedure when carrying out a premium battery reseal. Which is: 

  • Dismantling the bracelet from the watch head by removing spring bars. The bracelet is then submerged into an ultrasonic cleaning tank. This will remove dirt trapped between the links and kills any bacteria.  
  • Cleaning of the case back before opening the watch to remove any dirt trapped between the grooves. Which if left and opened can end up inside of the watch which can cause a blockage or damage the mechanism. 
  • Once the watch is opened, we then remove the gasket and thoroughly clean when the gasket sits and around all edges of the watch casing and the internal watch mechanism. This is to ensure that no dirt or dust will damage the internal mechanism. 
  • The gasket is thoroughly inspected for any imperfections. If there are any imperfections with the gasket the watch won’t be sealed correctly. So, we will replace it if necessary. If the gasket is still in pristine condition, we coat it in special watch makers silicone grease and fit it back into its position. The silicone grease creates a protective barrier which prevents any containments from entering the watch.
  • The old battery is carefully removed and inspected. As watch batteries can leak acid into watches. Which can cause serious damage to quartz movement. Acid left behind from the old battery is cleaned and any acid which has crystalized is removed.  if this gets into the movement it can clog the watch resulting in the watch needing a service. 
  • A new premium battery is fitted, and the movement gets inspected and cleaned before securing the case-back on again.  
  • The watch is then pressure tested. This is to ensure the watch is resealed correctly and is back to manufacturers standard
  • The correct time and date and all its features (stopwatch, alarms etcare set and tested to ensure the watch is functioning properly.
     
  • The head of the watch and bracelet is then cleaned thoroughly with the ultrasonic cleaner and by hand. 
  • The spring bars are checked and replaced if necessary, to ensure the watch will be secure properly and the watch is then reassembled
  • One more quality control test is done before it gets an RWR approval and deemed fit to be returned to the customer.  

 

The Premium battery reseal pressure tests can be done within one hour at our branch. No appointment is needed. We have all the correct tools and equipment to carry out the watch repair to the highest of standards. Click here to find out our opening times.  

If you are not local to our branch you can opt in for our postal service. Where the estimated turn around is only 2-3 days. This is a lot faster than jewelers and manufacturers who can quote up to around 4 weeks for a battery replacementClick here to find out more.  

For our customers that live within London and surrounding counties and are unable to travel or leave their abode to go to the post office. We now offer a collection service. We will collect the watch from your home, repair it and deliver it back to you. Click here to find out more. 

Mini Service

RWR is the first and only company in the UK to offer Swiss Made Renata Premium watch batteries.  Standard Swiss Renata batteries last 3 years on average. But the Premium Renata batteries last up to 60% longer and are 100% leak proof.  Click here to find out more.  

The Mini Service option comes with a premium battery, re-oiling of the internal mechanism which delays service intervals, 24-month guaranteefull polishing of the case and bracelet (stainless steel only) which will remove most scratches leaving the watch looking like new, and an ultrasonic clean of the watch case and bracelet which will remove dirt trapped between the bracelet linksaround the watch casing and kills 99.9% of bacteria (COVID-19). 

When replacing a battery in any watch we always reseal it and pressure test if it is necessary. As when a watch is opened, the seal which protects the internal mechanism from dust, dirt and moisture is broken. If the seal is not reinstated or replaced, the watch will no longer be water resistant. Allowing all the contaminants you encounter daily, such as perspiration may enter the watch causing damage to the quartz watch movement. This can result in a very expensive service or even an expensive replacement movement.  

Prevention is better than cure. So, when we preform mini services, we always maintain our high standards. Each watch goes through the same procedure when carrying out a mini service. Which is: 

  • Cleaning of the case back before opening the watch to remove any dirt trapped between the grooves. Which if left and opened can end up inside of the watch which can cause a blockage or damage the mechanism. 
  • Once the watch is opened, we then remove the gasket and thoroughly clean when the gasket sits and around all edges of the watch casing and the internal watch mechanism. This is to ensure that no dirt or dust will damage the internal mechanism. 
  • The internal mechanism is then removed from the casing along with the dial.
  • The old battery is carefully removed and inspected. As watch batteries can leak acid into watches. Which can cause serious damage to quartz movement. Acid left behind from the old battery is cleaned and any acid which has crystalized is removed.  if this gets into the movement it can clog the watch resulting in the watch needing a service. 
  • The watch mechanism then gets dissembled into individual components, oiled and resembled. The helps maintain the health of the internal mechanism and delays service intervals.
  • The bracelet is then removed from the head of the watch and both is polished back to manufacturers standards. We cannot remove deep scratches completely; however, most scratches will be removed. Some watches have a mirrored polished finish, whilst some have a matt/satin finish, and some have a combination of both.
     
  • The head of the watch and bracelet is then cleaned thoroughly with the ultrasonic cleaner and by hand. 
  • A new premium battery is fitted, and the movement gets inspected and cleaned before securing the movement back into the head of the watch.
     
  • The gasket is thoroughly inspected for any imperfections. If there are any imperfections with the gasket the watch won’t be sealed correctly. So, we will replace it if necessary. If the gasket is still in pristine condition, we coat it in special watch makers silicone grease and fit it back into its position. The silicone grease creates a protective barrier which prevents any containments from entering the watch. 
  • The spring bars are checked and replaced if necessary, to ensure the watch will be secure properly and the watch is then reassembled
     
  • The correct time and date and all its features (stopwatch, alarms etc) are set and tested to ensure the watch is functioning properly.  
  • The watch is then pressure tested. This is to ensure the watch is resealed correctly and is back to manufacturers standard
  • One more quality control test is done before it gets an RWR approval and deemed fit to be returned to the customer. The end result is the watch looking like new. 

 

Due to the complications of the Mini service, the watch will require undivided attention, so we are unable to perform this at our branch. It will get done at our workshopHowever, the Mini service can be booked in at our branch and we will transport it securely to our workshop. No appointment is needed at our branch. Click here to find out our opening times.  

If you are not local to our branch you can opt in for our postal service. Where the estimated turn around is only 5 days. This is a lot faster than jewelers and manufacturers who can quote up to around 4 weeks just for a battery replacementClick here to find out more.  

For our customers that live within London and surrounding counties and are unable to travel or leave their abode to go to the post office. We now offer a collection service. We will collect the watch from your home, repair it and deliver it back to you. Click here to find out more. 

Service and Overhaul

Just like a car, watches also need to be serviced frequently. Watches have many small components which are constantly moving and will wear away eventually with time. This applies to both Quartz and Automatic/Mechanical watches. There are signs to look out for when your watch would be due a service.  

Automatic/Mechanical watches: 

  • Losing/gaining time out of the tolerance which is usually +/- 15 seconds per day depending on the mechanism.
  • Moisture getting into the watch. 
  • Power reserve depleting – No longer holding power after being fully wound.
  • Functions such as chronograph (stopwatch), date wheel no longer functioning
  • Not ticking at all.  

Quartz watches: 

  • Starting and stopping which makes it appear to lose time. 
  • Functions such as chronograph (stopwatch), date wheel no longer functioning.
  • New batteries being drained quickly (providing they was good quality).
  • Not responding with a new battery.
  • Moisture getting into the watch. 

This is the times that we will recommend getting your watch serviced. Even though many watch repairers and manufacturers state that you should have your watch serviced every 3-5 years. Our policy is if it’s not broken don’t try fix it. As the cost of servicing is relatively the same price whether there is an issue like the main spring needed to be replaced or whether you just want a service just because. So frequently servicing your watch for no reason doesn’t save you any money or reduce any cost in the long run. So, if you have money to throw awaymore money than sense or you want to thank us for saving you hundreds of pounds feel free to send us some via pay pal enquiries@rosswatchrepairs.co.uk 😊  

When a service is needed there is a difference between servicing Quartz and Automatic/Mechanical watches.  

Quartz watches 

  • The watch is opened, and the movement is inspected. 
  • A new mechanism is ordered in (as with quartz watches replacing the movement whole is more cost effective and faster than replacing individual components). We also replace the internal mechanism like for like. Unless the internal mechanism has been discontinued due to age, we will contact you to let you know if there is a new equivalent mechanism before continuing the service. As this is quite common with old Swiss watches
  • The watch crown is carefully removed using the correct tools, along with the watch hands and watch dial. This is all the components which is attached to the old movement. 
  • The watch case and bracelet get thoroughly cleaned in our ultrasonic cleaning tank. This removes all the dirt trapped between the links and kills 99.9% of bacteria (including COVID-19)
  • We then attach the dial to the new watch movement. 
  • If the watch has a date indicator, we then attach the crown and stem so we can assure that the date changes at 12 o clock
  • Once 12 am has been established, the watch hands are carefully attached to the mechanism. 
  • The watch movement is then resecured back into the watch case. 
  • The gasket is thoroughly inspected for any imperfections. If there are any imperfections with the gasket the watch won’t be sealed correctly. So, we will replace it if necessary. If the gasket is still in pristine condition, we coat it in special watch makers silicone grease and fit it back into its position. The silicone grease creates a protective barrier which prevents any contaminants from entering the watch.
  • A brand new standard swiss made battery is fitted. 
  • The watch is then pressure tested. This is to ensure the watch is resealed correctly and is back to manufacturers standard. 
  • The watch is then set to the correct time and date and all its features (stopwatch, alarms etc) are tested to ensure the watch is functioning properly.
     
  • One more quality control test is done before it gets an RWR approval and deemed fit to be returned to the customer.
  • Standard quartz servicing comes with a 12 month guarantee for the battery and movement. 

 

High value watch services for watches such as TAG Heuer and Omega, qualify for a free Premium battery (click here to find out more), free full polishing which will remove most scratches bringing the watch back to a like new condition and a 24-month guarantee.  

If your watch doesn’t qualify, we will be able to offer you the premium batteries and full polishing at an additional charge.  

 

Automatic/Mechanical Servicing 

 

  • Cleaning of the case back before opening the watch to remove any dirt trapped between the grooves.
  • The watch crown is carefully removed using the correct tools, along with the watch hands and watch dial.
  • The mechanism is then stripped down completely into individual components. Ultrasonically cleaned and thoroughly inspected. 
  • Any parts that are worn or damaged then gets replaced with original parts.
     
  • The watch mechanism then gets rebuilt and re-oiled.
  • The watch dial hands, and crown then gets re-attached to the mechanism. 
  • The watch case and bracelet get thoroughly cleaned in our ultrasonic cleaning tank. This removes all the dirt trapped between the links and kills 99.9% of bacteria (including COVID-19)
  • The watch is then inspected and regulated to ensure that it is keeping good time.
     
  • The gasket is thoroughly inspected for any imperfections. If there are any imperfections with the gasket the watch won’t be sealed correctly. So, we will replace it if necessary. If the gasket is still in pristine condition, we coat it in special watch makers silicone grease and fit it back into its position. The silicone grease creates a protective barrier which prevents any contaminants from entering the watch.
  • The watch is then closed, sealed and pressure tested. This is to ensure the watch is resealed correctly and is back to manufacturers standard.
  • A series of quality control test is done before it gets an RWR approval and deemed fit to be returned to the customer. This is to monitor time keeping and power reserve.
  • The full service and overhaul comes with a 12-month guarantee.  

 

High value watch services for watches such as TAG Heuer and Omega, qualify for a free full polishing which will remove most scratches bringing the watch back to a like new condition. 

If your watch doesn’t qualify, we will be able to offer a full polishing at an additional charge. 

 

Bracelet Repairs

Bracelet repair  

After a period of time the pins which hold the watch bracelet together can corrode and break. This can be from metal grinding on metal, dirt trapped around the pins can corrode it or through general wear and tear.  There are many parts of the bracelet that can come apart. It can be where the bracelet attaches on to the case of the watch, throughout the links of the bracelet or even by the clasp.  

We have a wide selection of pins and spring bars. Which come in different widths, lengths and styles. So, we can replace any pin on the bracelet. Even if there is a unique pin which we do not stock, we can cut, file and shape one to secure your watch bracelet perfectly. Or if it is a manufacturer’s only style pin, we can have it ordered in. 

If it is dirt which is eaten away the pins, we always recommend a full bracelet repair. This is when we will ultrasonically clean the bracelet, which will remove any dirt what is holding pins in place, check each individual pin and replace any which isn’t secure. This will fully secure the bracelet for several years as we would tackle any potential problems before it occurs. As the problem many customers face by replacing only one pin is that the others may be on the way out to. 

We also offer full bracelet refurbishment. This is where every pin in the bracelet would be replaced with brand new ones. It will also come with a full polishing of the bracelet. This will remove majority of scratches bringing the watch bracelet back to a like new condition. Which can be an alternative to purchasing a brand-new bracelet. If for any reason the bracelet cannot be refurbished or replaced, we can quote for a replacement.  

Clasp Reshape 

When watch clasps are constantly opening and closing when it is being taken on and off the wrist. The metal can wear away. This is when the clasp no longer holds into place and has the risk factor of falling off whilst wearing it. Most clasps can be repaired or reshaped. We can either replace pins or manipulate the metal so making it secure again and even tighter than it was when it was purchased, adding more years of usage. Reshaping the clasp can be a cost-effective alternative to replacing. If for any reason the clasp cannot be repaired or reshaped, we can quote for a replacement.  

Link adjustment 

When purchasing a new watch, most watches won’t be able to fit the owner. So, it does require a link adjustment. We have all the correct tools and skill set to be able to remove any watch bracelet link, and most importantly doing it without damaging the bracelet. As many unskilled repairers can take out the links the wrong way which can destroy the pins and even damage the links.  

Some bracelets like on Omega Seamaster can be slightly complex and come with multiple tubes which hold pins into place, and when removed and rejoining the bracelet back together, it needs to be fitted correctly. If any of the tubes have not been put back into place correctly, there is a risk of the watch falling of the wristTherefore, it is always advised that you have links removed professionally.  

Watch Strap/Bracelet Replacement

Watch strap/bracelet replacement 

All watch straps will get worn over time and would need to be replaced. We can obtain most original manufacturers watch straps or replace the watch strap with our high-quality Italian leather handmade generic watch straps. In some cases, if the watch strap fitting is uniquely curved or has a deployment clasp. The only option would be the original manufacturer watch straps. However, for certain popular unique fitting watches such as PaneraiTAG Heuer, Rolex, Cartier, IWC, Breitling, Omega, Swatch and many more, we can provide you with high quality generic strap made specifically for certain models for these brands.  

We can supply many different types of watch straps including: 

  • Vegan friendly watch straps 
  • Genuine Calf leather watch straps  
  • Genuine Calf leather with imitation Lizard, Alligator, Shark, Stingray, Ostrich and Crocodile grain watch straps  
  • Genuine Lizard watch straps  
  • Genuine Alligator watch straps  
  • Genuine Ostrich watch straps  
  • Genuine Crocodile watch straps 
  • Generic Curved watch straps  
  • Generic Deployment Clasp watch straps 
  • Carbon Fibre watch straps 
  • Nato watch straps  
  • Rubber watch straps 
  • High quality metal bracelets  
  • Expandable metal bracelets 

Watch Cleaning/Polishing

Ultrasonic cleaning  

 Our ultrasonic tank contains special cleaning fluid which is diluted with water and kills 99.9% of bacteria (including COVID19). The ultrasonic cleaner sends high frequencwaves throughout tank causing intense vibrations, which removes dirt and dead skin cells which can get trapped in-between the watch links, and around the case of the watch. 

The dirt can cause damage as it can start to corrode the pins. If any pins have been corroded, they would be replaced free of charge during the ultrasonic cleaning process.  

Aswell as removing dirt and killing bacteria, the ultrasonic cleaning does bring back a shine to the watch.  

Watch Polishing 

Our watch polishing service has outstanding results leaving the watch looking like new again. We polish every individual link of the bracelet to either matt/satin finish, mirrored shine or both depending on the style of bracelet. When the watch has a combination of matt and mirrored links, we carefully mask it off and polish each section individually to the desired finish. Prior to the finishing touches the bracelet is thoroughly polished to remove most scratches, although deep scratches are not always guaranteed to come out the overall result is excellent.  

We use state of the art polishing machines and have a highly trained technician with fantastic attention to detail. We polish only stainless steeltitanium and completely solid yellow gold watches. We do not polish gold plated watches.  

All watch polishing comes with an ultrasonic clean to remove all polishing compounds.  

Glass replacement

We can replace the majority of stems, crown and watch glass where it is required to do so. We always use original parts when available. If these parts are discontinued we can order in high quality compatible generic parts.